Introduction:
HDFC bank’s Fastag is a kind of program that is part of NETC, i.e. The National Electronic Toll Collection. It is originated by NPCI under the rules of NHAI and IHMCL. It is used for more than 420 toll plazas across every state and National Highways.
How Fastag Works?
It is enabled with RFID, i.e. Radio Frequency Identification Technology. It is effortless to get. Firstly, if you subscribe to the Fastag program of HDFC, then the device will be fixed before on the vehicle’s screen. Later that account will be developed and mixed with our HDFC Bank savings or with the existing account.
When the vehicle enters the lane marked for Fastag users at the toll station, then download the tag reader. Then it will scan the tag and deduct the toll fee from the prepaid account linked to it. So, it is essential to recharge the account before using the card.
There are two procedures to buy this Fastag. They are, Apply offline or apply online.
Apply by offline:
- Original and photocopy of Registration Certificate of the vehicle.
- Filled and signed application form for Axis Bank Fastag is necessary.
- For address proof a valid driving license is necessary.
- A passport size photo is necessary.
- For individual customer PAN card, Aadhaar card, voter ID is necessary.
- For corporate customer proprietor’s pan card, address proof is necessary.
Apply by online:
- First, visit the web portal of HDFC Bank’s Fastag.
- On the homepage, click ‘Apply now’.
- If you have HDFC bank saving account tick yes under the “enter details”.Else click no.
- If you tick ‘yes’, you have to give your customer ID.
- For identification, a code will be sent to your registered mobile number.
- If you tick ‘No’ you have to specify your vehicle type.
- After finishing, a form will appear on the screen. Fill and click next.
- Then the vehicle registration tab will be open. There you have to give your vehicle registration number and vehicle type. Then click next.
- Then upload all the documents.
- Finally, review your application and submit it.
These are the procedures for applying both offline and online. But in both cases, you have to pay some amount depending on the class of your vehicle. After the verification done by the bank, Fastag will be provided.
How to Recharge HDFC Fastag Account?
- Recharge can be done only online.
- Firstly, login into the Fastag portal with Wallet ID and password.
- Select the ‘payment and top-up’ option under the ‘Recharge’ tab.
- Then select the required wallet Id and enter the desired amount.
- Then select the payment mode and enter the details.
- Finally, click the ‘make payment’ to complete the process.
Fastag Customer helpline number:
1033-This number was launched by MoRTH/NHAI for addressing queries at the toll plaza level.
1800-120-1243 -This is a 24×7 customer care number used for services and sales queries.
022-67872087- This number is for emergency roadside assistance number.
FAQs
1. How to block the HDFC Bank Fastag?
—-First login to the portal using your Wallet ID and password.
Select the ‘service request’ under the ‘generate service request ‘tab.
Choose ‘closure request’ as the ‘type of request’ to close the Fastag.
Customer care is also helping to block the account.
2. Can I use the same Fastag for more than one vehicle?
—-No, you can’t use the same Fastag for more than one vehicle.
3. How to give a complaint related to a Fastag transaction?
—-First login to the portal using your Wallet ID and password.
Select the ‘service request’ under the ‘generate service request ‘tab.
Choose ‘Transaction dispute’ as the ‘request type’ to raise the complaint on the Fastag.
